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Support for Known Issues
To Our Customers:
If you have a BlackBerry smartphone with OS 10.2.1 or newer, you can install and use our current Android app which supports basic car control and some SmartStart GPS features (does not support Bluetooth commands or push notification)
To Install:
  1. Easiest method: click on the link below using the browser on your BlackBerry smartphone (must have OS 10.2.1 or newer), then follow the on-screen prompts. You can also get an Android APK install file on your BlackBerry by downloading the file to your computer, then moving the file directly from your computer to your phone by plugging them together with a USB cable.

    Click here to download
  2. If you downloaded the APK from your browser, the Downloads window should have already popped up asking you where you want to save it and what the filename should be; just tap the file when it's done. If the download window isn't there, it's easy enough to get back up. Tap the overflow menu button in the bottom-right (three little dots), and tap Downloads.
  3. If the file was moved to your phone in any other way, you can find it easily by tapping the magnifying glass icon from the home screen at the bottom in the middle and typing ".apk" in the search box at the top. Anything you've moved over should show up under the Documents and Files result. Just tap the one you want to install.
  4. Your Android app should start installing after a short "Processing" indicator. Tap the Install button in the top right, and tap Accept on the pop-up window which informs you of the device permissions that are required for the app to run.
  5. Note: the first time you install an .APK, you'll be prompted to turn off a safety setting which otherwise blocks installation of these files. The previous installation screen should return with a handy "Open" button replacing the "Install" button when it's done. At that point, the app will now show up alongside all of your other apps.
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